I am considering a chargeback with my bank or credit card company

Processing a charge back does NOT guarantee an order cancelation. You must receive verbal or email communication confirming your cancelation in order to ensure it is not processed. Orders not canceled within 24 hours of ordering will ship and cannot be canceled once a tracking number has been assigned.

If you wish to get a refund on your purchase, we ask for you to contact our Customer Care department instead of going to your bank or credit card company and initiating a chargeback.

We are dedicated to satisfying every customer, including anyone seeking a refund. If you disagree with any aspect of your purchase, please contact us so we have the opportunity to make things right and clear up any perceived misunderstanding.

To request a refund, please send an email to [e-mail]. Include your order number for faster service, and tell us why you're seeking a refund.

All returns are subject to our Return Policy.